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Questions about your order, sizing or styling? Send us a message and our team will get back to you as soon as possible.
Before you write
The questions we hear most — answered.
How do I track my order?
Once your order ships, you'll receive an email with your tracking information. You can also follow your package any time on our order tracking page.
How long does shipping take?
Delivery typically takes 7–14 business days. Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
What is your 30-day guarantee?
Your satisfaction matters to us. Snakechain purchases are covered by our 30-day guarantee. If you experience an issue with your order within 30 days of delivery, please contact our support team. We'll review your request according to our guarantee policy.
How do I care for my Snakechain necklace?
To keep your Snakechain looking its best, gently clean it with a soft, dry cloth. Avoid prolonged exposure to water, perfumes, and harsh chemicals. Store it in a dry place when not in use.