Refund Policy

30-Day Guarantee

We want you to love your SnakeChain. If something isn't right, contact us within 30 days of delivery at snakechainjewelry@gmail.com with your order number and we'll help.

Damaged, defective or wrong item

If your necklace arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, and you won't pay any return shipping.

Changed your mind

You can return unworn items in their original condition and packaging within 30 days of delivery. Please contact us first for return instructions; returns sent without contacting us may not be accepted. Return shipping costs are the customer's responsibility, and the original shipping fee is non-refundable.

Lost or delayed packages

If your tracking hasn't updated for an unusually long time, or your order is well past the estimated delivery window, contact us. We'll check with the carrier and, if the package is confirmed lost, send a replacement or refund your order.

Refunds

Once we receive and inspect your return (or confirm the issue), we'll email you and refund your original payment method. Your bank or card issuer may take 5–10 business days to post the refund.

Exchanges

Want a different color? Contact us and we'll help you return the original item and place a new order.

Not covered

Damage caused by misuse, accidents, or normal wear over time, and items that have been altered.